Privacy Statement
This statement was last updated in April 2025.
Your privacy is important to us.
In this Statement, we reveal the personal information we collect and maintain from you, and how we use and process that information. We also explain how we handle cookies and what it means when you use our software products.
This Statement covers your visit to ionBiz websites, all communications between you and ionBiz, and ionBiz software products.
Our privacy policy aims at the best possible protection of your data, and this according to the regulations of the GDPR (General Data Protection Regulation) or AVG (Algemene Verordening Gegevensbescherming) which is in force from May 25, 2018 within the EU member states.
Collection of personal data
We collect information relating to you, directly and indirectly. The purpose of this data is to improve its accuracy as well as to better tailor our contacts to you.
You may opt to provide your personal data directly to us. This occurs in the following situations, among others:
- You want to communicate directly with us
- You fill in a contact form on our website- You wish to receive an offer- You want to become a customer- You are using our services- You need support- You make a payment for our products and/or services- You want to become a supplier- You want to become a business partner- You are applying for a job- Customer satisfaction surveys via InMoment
- If you let us know that we may only use this information to process your request, we will respect this request.
Customer satisfaction surveys via InMoment will only process relevant personal data (e.g. email address and your responses). The data will be kept for a maximum of 3 years and only used to improve our services. InMoment acts as a processor on behalf of ionBiz and acts in accordance with the GDPR.
We may also collect relevant information in other ways.
- For example, while using our websites, we collect information regarding your IP address, the location from which you visit us, the time You spend on our website and the pages You view. We collect this data with the intent of improving your experience on our websites and to scale our visitors.
-An employee of ionBiz contacts you in function of a sale, to present our services or to assist you as a customer in the context of support or consulting. In doing so, we collect data such as your name, company contact details and other relevant data related to the organization.
Finally, we may acquire information related to you through third parties. In this case, we will ask the information providers for the necessary legal guarantees in order to use the obtained data.
Use of personal data
Your personal data may be used for various purposes. Below is a list of these.
Processing your request
If you have made a request to us regarding our products and/or our services, we will use the information you provide to process this request. If it is relevant for handling your request, we may exchange data with third parties such as business partners.
Delivery of products and/or services
If you enter into an agreement with us regarding our products and/or services then we use the information you provide for the follow-up and execution of this agreement.
We may also use your information in function of the following situations.
- Invoicing of our products and/or services- Collection of payments- Provision of support- Provision of information
We may need to exchange your relevant information with third parties for this purpose.
Marketing
Information gathered directly or indirectly may be used for targeted marketing regarding our products and/or services. You can indicate at any time that you no longer wish to receive marketing material from us. Consequently, we will respect this wish.
Statistics
We may use your information for statistical purposes. In doing so, we will use the data to conduct an internal study on the specific needs of a target group or geographical market. These statistics are purely for internal use in order to optimize our services and sales.
Applications
If you apply for a job with us, you will provide us with the necessary information about yourself, for example your resume. We will use this information internally to follow up and process your application. Upon request, after the position has been filled, we may delete this information.
Sharing personal data with third parties
We do not share your personal data with third parties except in the following circumstances:
- You give us permission to disclose your data.
- If, in function of your request or the agreement between ionBiz and you, it is necessary to cooperate with one of our partners or third parties, for example when we link our products with third party products
- For legal reasons: Pursuant to a court order or proceeding, we may be forced to disclose your data to judicial, police or other governmental authorities.
If our rights are harmed and/or need to be protected, or those of any of our business partners, suppliers or customers, we may make your information available to our lawyers and/or to any of the relevant authorities.
- In the event of an acquisition of ionBiz or a (partial) sale of it, the data may be made available to possible acquirers and/or buyers
Our products contain links to third-party products. When you provide personal data to one of these products, it is subject to the privacy policy of the respective product.
If we transfer your information outside a member of the EU states, we will comply with applicable laws.
Personal data security
We reasonably provide the necessary physical, administrative and technical measures to protect your personal data from unauthorized access, misuse or unwanted disclosure.
For example, we encrypt certain personal data when we transmit it over the Internet. Passwords that you use to sign in to any of our products are kept encrypted in the database.
Even though we take the necessary security measures, we can never guarantee absolute security.
ionBiz as data controller
ionBiz data disposal policy:
Personal data will be deleted when it is no longer necessary to process the personal data to achieve the purpose for which it was collected, no later than 3 years after the last recorded activity. Exceptions are possible if there is a legitimate purpose for processing the data longer than 3 years.
ionBiz as a data processor
ionBiz data removal policy:
The GDPR states that data will be deleted without delay when the customer has terminated their contract with ionBiz. Our policy is that data will be deleted no later than 6 months (preferably earlier) after termination of the customer contract, unless otherwise agreed with the customer.
Questions about privacy and personal data
If you have any questions about our privacy statement or how we manage and use your data, please contact our DPO (Data Protection Officer).
If you would like to access your personal data or delete your personal data, you may also contact our DPO. We will respond to your request within 30 days.
You can contact our DPO via e-mail: dpo@ionprojects.be.
Cookie List
A cookie is a small piece of data (text file) that a website - when visited by a user - asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies - which are cookies from a domain different than the domain of the website you are visiting - for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Analytical Cookies
These cookies allow us to analyse traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous
Analytical Cookies
| Cookie Subgroup |
Cookies |
Cookies used |
| ionbiz.com |
_gclxxxx |
First Party |
Marketing Cookies
These cookies may be set through our site by us or our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on this, or other sites. They will also allow us to present content that we believe is more relevant to you. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising and personalised content.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Strictly Necessary Cookies
These cookies are necessary for the website to operate. They are usually set only in response to actions you take, such as setting your privacy preferences, landing on our page, logging in or filling in forms. They also help us determine how to allocate resources to operate the site and defend our sites against malicious activities. You can set your browser to block or alert you about these cookies, but some parts of the site will then not work. These cookies do not store personal data.
